Involuntary Refund: An involuntary refund happens when the airline or transportation provider cancels the flight or makes significant changes to the schedule, and you cannot travel because of it. In such cases, you are entitled to receive a refund. A fee of 35 euro per passenger will be applied by Wowtickets.
Voluntary Refund: A voluntary refund is when you decide not to use your ticket and want your money back. This is for personal reasons so the airline may apply some administrative fees and penalties. A fee of 35 euro per passenger for processing the refund will be applied by WowTickets as well.